Username and Password

Usually, your username will be the first letter of your first name followed by up to seven characters of your last name. In cases where duplicate usernames occur, additional characters from your first name will be used and less characters from your last name. For example, John Doe would be jdoe and Jane Doe would be jadoe. To find your username, go to MySNU and click the Username Lookup link.

Your password is initially set to the last five digits of your ID number. Beginning in the fall of 2003, new students will have a randomly generated ID number. Your Student ID has your ID number printed on it. The first time you log in with this password, you will be prompted to change it. It is very important that you keep this password private. The IT Department recommends using a mix of numbers, letters, and symbols to create a secure password. Do not share your password with anyone. Your password protects personal information such as grades, account balances, and email. If someone gains access to your account, you may be held responsible for actions committed with your account.

MySNU

MySNU is the campus portal for students, faculty, and staff. MySNU allows you to check grades, chapel credit, account balance, weather, news, and much more. You may access MySNU by going to http://my.snu.edu/ and using your network username and password to log in. If you do not know your username, you may find it by clicking on the Username Lookup link on the MySNU homepage. If you do not know your password, please call the Helpdesk at 405-491-6396 or email MySNU Support at mysnu@snu.edu. You must provide information to verify your identity before your password will be changed.

Email addresses consist of the username@mail.snu.edu (ex: jdoe@mail.snu.edu). There are several ways to access your email:

• Using a web browser:
  Go to WebMail and log in with your username and password or log in to MySNU and click on the Student Email link under the MyStuff menu.
  • NOTE: Your MySNU password and your Email password are not the same unless you set them to be that way.
• Using a POP3 or IMAP client: (such as Outlook, Entourage, or Thunderbird)
  This page has all the directions you need to configure the POP3/IMAP mail client of your choice. (Use your network username and SNU Gmail password for the account) information.

Printing

To promote good stewardship and reduce the amount of wasted paper, students are allowed to print a maximum of 500 pages each semester on network printers in the computer labs. During each print job, you will be notified of the number of pages you have left. If you need additional pages added to your account, you may do so at the cost of $.05 per page by going to MySNU, selecting Network Account from the My Stuff menu, and selecting add to balance next to Network printing pages remaining. You may also add pages to your account by going to the Cashier’s window in Bresee Hall. Note: Tulsa Professional and Graduate Studies learners are on the honor system and are trusted to print no more than 500 pages from printing kiosks provided.

Printers are available for installation on student laptops in these areas: Dorm Lobbies, Commons Office, Science 29 Lab, Science 4th Floor, Royce Brown Labs, Royce Brown 2nd Floor, Herrick Mac Lab, and the first and third floors of the LRC. Installation instructions are posted near the printers. Identified printers are available for Tulsa Professional and Graduate Studies learners.

Moodle

SNU uses Moodle as an online module for classes. The best way to log in to Moodle is by going to MySNU and clicking the Moodle link under the MyStuff menu.

Turnitin

Turnitin.com is a service that allows students to submit papers, receive electronic comments on papers from professors, read and comment on other students' papers, check for accurate use of source material, etc. Individual professors will provide the login information needed to access Turnitin.com for their classes.

SNU students are alloted a personal network space to keep class work and other files in a central location. Your F drive has a storage limit of 25 MB. You may access your F drive by logging in to a computer with the Novell client. PCs in SNU's computer labs have the Novell client installed. You can also install the Novell client on your personal computer by going to MySNU and clicking on the Network Account link under the My Stuff menu. Once you are there, you will see a link for the Novell client installer. You may also access your F drive via a web browser by going to NetStorage and logging in with your username and password. There is also a link to NetStorage in MySNU under the Services menu.

McAfee VirusScan

SNU Students that connect directly to the campus network are strongly encouraged to have anti-virus software installed on their computer. If you do not have anti-virus software, you may download McAfee VirusScan for free at http://my.snu.edu/mcafee. McAfee VirusScan is available for Windows 2000/XP and Mac.

Getting Help

Help is available by phone at 405-491-6396, Monday through Friday, 8AM to 9PM. You may obtain general* computer help via email at support@snu.edu and MySNU help at mysnu@snu.edu. The offices of the IT Helpdesk are located in Herrick 143 on the southwest side of the building.

*It is the policy of the Information Technology Department of Southern Nazarene University to refer students seeking computer hardware support services to outside vendors or computer repair services. Students with SNU issued laptops must contact the Laptop Center for hardware support and must make sure their files are backed up.