Student Satisfaction Inventory (SSI)

Findings from the Student Satisfaction Inventory™ are automatically compared to national standards by institution type on the following scales.

  • Academic Advising Effectiveness (also called Academic Advising and Counseling Effectiveness) assesses the academic advising Subscription and Support 12 Months program, evaluating advisors and counselors on their knowledge, competence, approachability, and personal concern for students.
  • Campus Climate evaluates how the institution promotes a sense of campus pride and belonging.
  • Campus Support Services assesses the quality of support programs and services.
  • Concern for the Individual assesses your commitment to treating each student as an individual. This assessment includes groups who deal personally with students (e.g., faculty, advisors, counselors, and staff).
  • Instructional Effectiveness measures students' academic experiences, the curriculum, and the campus's commitment to academic excellence.
  • Admissions and Financial Aid Effectiveness measures the competence of admissions counselors, along with students' perceptions of the financial aid programs.
  • Registration Effectiveness assesses registration and billing, including how smooth the registration process is.
  • Responsiveness to Diverse Populations assesses the institution's commitment to specific groups of students enrolled at the institution (e.g., under-represented populations, students with disabilities, commuters, part-time students, and adult learners).
  • Safety and Security measures the campus' responsiveness to students' personal safety and security.
  • Service Excellence measures quality of service and personal concern for students in various areas of campus.
  • Student Centeredness measures the institution's attitude toward students and the extent to which they feel welcome and valued.